Insights

In the first digital automation paradigm, the one in which we currently live, technology has enabled companies to enhance profitability by reducing the cost of delivering their products and services. Self-service across travel, ticketing, fixed and mobile telephony, TV & internet, shopping, insurance, investments, banking and more have shifted the

The banking sector is watching with bated breath as the first wave of retail-focused digital challenger banks prepare to go live in the UK. Atom Bank recently launched a savings product, but its full offering won’t be available until later this year. Tandem, Mondo and Starling are also scheduled

As discussed previously, incumbent banks in the UK need to move now to protect their market position from a growing number of challenger banks lining up to offer improved banking services to customers. Banks in other countries have adopted various strategies for continuing to innovate and protect market share against

In the UK more than in many other countries, there is a dichotomy between traditional, incumbent banks offering relatively dated products and delivery, and generally falling well short of customer expectations, and new, digital challengers seeking to reimagine banking with Apple-like elegance, intuitiveness and user experience. Despite its position among

For Part 1, click here. For centuries, businesses have depended on banks to provide financing to help them manage cash flow and grow. Despite widespread talk of banking disruption, SME customer needs are fundamentally the same today. Banks have built ancillary products around their core business of taking deposits and